To help you prepare for your property search and Tenancy application, please consider the following:

Income & Affordability
To meet affordability criteria, your sole or joint household income should be at least 30 times the monthly rent.

Credit Report
Applicants must be free from County Court Judgements (CCJs), Individual Voluntary Arrangements (IVAs), and Bankruptcy in order to pass referencing. We recommend checking your credit report before beginning your search. If you have any adverse credit history, please be open with the agent — in some cases this can be overcome with a guarantor or other arrangements.

Holding Payment
A holding payment equivalent to one week’s rent is required to secure a property once the Landlord confirms they are happy to proceed to referencing. This payment will contribute towards your first month’s rent if referencing is successful. If you fail referencing or withdraw from the application, the payment is non-refundable. If the Landlord withdraws, the payment will be refunded in full.

Identification Checks
In line with legislation, we must carry out Right to Rent checks on all prospective tenants:

UK nationals: copy of a valid passport (or other acceptable ID).

Non-UK nationals: passport plus a Home Office share code to verify your right to rent.

Move-In Monies
Prior to moving in, you will be required to pay:

A five-week security deposit (protected with a government-backed deposit scheme).

The balance of the first month’s rent, minus the holding payment already made.

Your Tenancy start date will become your rent due date for future payments.

To help you enjoy a positive and peaceful Tenancy, please consider the following:

Paperwork & Inventory
Once you have signed your Tenancy Agreement, collected the keys, and moved in, please keep your documents safe. Check the property carefully against the inventory and note any discrepancies. This protects your interests both during the Tenancy and when it comes to moving out.

Respect for Neighbours
Please be considerate of others living nearby, particularly regarding noise. Noise complaints are difficult to resolve and can negatively impact everyone involved, so prevention is always best.

Keys
Keep your keys safe at all times. Lost keys usually mean a replacement lock and sets of keys for you, the Landlord, and the Agent — which can be costly for Tenants.

Maintenance Issues
Repairs and issues can arise during a Tenancy. Always report problems as soon as possible to minimise inconvenience and costs. Please provide a clear description of the issue, with photos where possible, and always report in writing so there is a record.

Working with Your Agent
Your Letting Agent is here to help and act as the link between you and your Landlord. While they must follow the Landlord’s instructions, they will always do their best to assist. Please remember agents are people too and should always be treated with respect — abusive or aggressive behaviour will not be tolerated.

To ensure your Tenancy ends smoothly and on good terms, please consider the following:

Notice to End Tenancy
Your Tenancy can only be ended in line with the terms of your Tenancy Agreement. Notice must:

Be provided in writing with an ink signature

Expire at the end of a fixed term or in line with your rent due date

Comply fully with the notice requirements set out in your agreement

This ensures a smooth and valid exit.

Early Termination
If you need to leave outside of the agreement terms, you must submit your request in writing to the agent, including your reasons. The Landlord may consider this but could impose conditions (such as covering costs or finding a replacement Tenant). Any conditions must be agreed by all parties before early termination can proceed.

Pre-Marketing Access
Once valid notice has been given and accepted, the agent may need to inspect the property before it can be re-marketed. We encourage Tenants and agents to work together to arrange this efficiently. Any viewings will only take place with the Tenant’s prior approval.

Preparing to Vacate
Before moving out, please review your original inventory. The property should be returned in the same condition, allowing for fair wear and tear, but excluding cleaning. The property must be cleaned, and all keys returned, as once keys are handed back, no further access will be granted.

Check-Out & Deposit Return

A check-out inspection will usually take place on the next working day after key return.

The agent will provide both Tenant and Landlord with the check-out inventory report.

Any proposed deductions will be shared with the Tenant for review. The deposit will not be released until an agreement is reached.

If agreement cannot be reached, the matter can be referred to the deposit scheme’s resolution service, where both parties’ evidence will be reviewed and an independent decision made.